Is your back-office quietly eroding the gains from your transformation?

Why Back-Office Breakdowns Silently Erode Transformation ROI

Big transformations (mergers & acquisitions, carve-outs, ERP rollouts, hypergrowth) create momentum and complexity at the same time. Most companies ignore back-office rot because it's painful to fix.

Left untouched, these issues can shave 0.5 - 2.0 percentage points off EBITDA depending on the domain.

Are you Struggling with these pain points?

Revenue stalls at the finish line

Symptoms sales, billing & credit teams feel

• Billing delays

• Increasing unapplied cash

• Order fulfillment delays

• Pricing disputes

Warning Signs

⚠️ Rising DSO month-over-month

⚠️ Growing A/R reconciliation items

⚠️ Spiking customer billing disputes & credit memos

⚠️ Order holds or delivery delays

Financial Impact

• Revenue leakage and delayed cash collection

• Higher borrowing costs

• Dispute-driven write-offs

Purchasing becomes manual and expensive

Symptoms procurement and AP teams feel

• Fragmented purchasing channels

• Inconsistent supplier onboarding

• Delayed invoice approvals and heavy manual intervention

Warning Signs

⚠️ Manual PO entries or "after the fact" POs

⚠️ Supplier escalations or duplicate payments

⚠️ Inability to produce timely spend or reports

⚠️ Invoice exceptions, credit holds, delayed approvals

Financial Impact

• Missed early pay discounts

• Higher rework and error correction labor cost

• Working capital leakage from unmanaged credits and DPO volatility

Numbers don't add up on close day

Symptoms FP&A & controllership teams feel

• Extended month end cycles

• Incomplete balance sheet reconciliations

• Chart-of-account inconsistencies

• Intercompany mismatches

Warning Signs

⚠️ Month-end consistently > 10 days

⚠️ Frequent post-close adjustments or restatements

⚠️ Multiple versions of financial statements

Financial Impact

• Higher cost to close the books

• Increased audit and remediation costs

• Reduced decision speed

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Our 3 Dimension Diagnostic

We don't sell generic assessments or boardroom PowerPoint. We stabilize back offices and bridge the gap between strategy and execution by diagnosing root causes across 3 dimensions - operating model, process & data, and resource & delivery - to deliver prioritized fixes with measurable impact.

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Dimension 2 - Process & Data

Workflows, integrations, master data, and automation gaps

Dimension 3 - Resource & Delivery

Capacity, skills, shared services maturity and external vendors

Dimension 1 - Operating Model & Governance

Who owns what, decision rights, and end-to-end accountability

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Our View on Consulting

We're not your typical consultancy. We've scrapped the traditional pyramid model for a more 'hands on' way of working with a bias towards action, execution, and outcomes. With today's advancements in artificial intelligence, organizations are seeking practical insights and rapid outcomes focused on continuous value delivery. Our role is simple - we execute the critical, unglamorous work that protects your bottom line so your team can focus on growth.

Waypoint Business Advisory’s team is intentionally designed to be lean, agile, and hands-on, fully embedded across multiple levels of an organization—from the boardroom to front-line employees

30+

45

Years of Combined Experience

Clients Served

Founders With Experience

Industries Served

Healthcare Provider Services

Energy & Chemicals

Financial Services

Pharmaceutical